The Faces of Luminex: Heidi Boswell, User Enablement
User enablement is an essential component of an outstanding user experience. At Luminex, we take usability a step further by equipping our customers with the knowledge and training they need in order to get the most from our products.
Ensuring success is no easy task, but for people like Heidi Boswell, Senior Director of User Enablement, considering our users’ needs comes easily thanks to her background in technical training. Based out of our Austin office, Heidi manages the User Enablement Team and has been with Luminex since 2005.
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Q: What are your responsibilities at Luminex?
A: I lead the User Enablement Team; we equip our internal and external users with tools and training to be independently successful with our products. This starts by documenting and evaluating a user’s workflow during design and development. Our group also writes and develops educational classroom training, on-the-job resources, and technical documentation to ensure user success and safety. My role is to provide strategic direction, which I really enjoy.
Q: How did you get involved in User Enablement?
A: I came to Luminex straight out of college and started as a Technical Trainer. Over the years and with the support of management, I moved into progressively higher roles, taking on more responsibility along the way. We were a much smaller company when I started in 2005, so I‘ve grown a lot with Luminex. My focus has always been on finding opportunities to do more and to better support our users.
Q: What drew you to Luminex?
A: I really liked Luminex’s global presence and the impact the company could have in the biotech industry. I was one of two trainers at the start, so traveling the world was also really exciting to me.
Q: If you could solve any clinical or genetic challenge, what would it be?
A: I would find a cure for cerebral palsy. My son had an in utero stroke and was diagnosed with a very mild type of CP, so this is near and dear to my heart.
Q: If you weren’t working in your current role at Luminex, what would you be doing?
A: If I weren’t at Luminex, I would probably do something in wildlife management and hunting. I grew up in a tiny Texas town with less than 300 people. My family really lived on the land, harvesting food from our garden and hunting—it’s family tradition. My husband and I dream of running a hunting operation with wildlife conservation education.
Q: What is something about you that no one at Luminex knows?
A: People are usually surprised to learn that I grew up hunting and fishing. Deer hunting was big in our family—we never went to the store to buy meat. It was a big event, our whole family got together to prepare a meal to feed everyone.
Q: What’s your favorite thing to do in Austin on the weekend?
A: My husband’s always been a golfer, but during the pandemic, my son and I really got into golf too. It was a great way to get outside as a family. Now, if we have a free minute on the weekend, we’re playing golf.
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