“Smarter Diagnostics” with a Flex™ Respiratory Testing Approach
By Diasorin
At Holland Hospital, the clinical lab team achieved more appropriate testing, along with six-figure cost savings, by implementing a customizable assay for respiratory infections
At the annual meeting of the Pan American Society for Clinical Virology (PASCV) earlier this year, there was a very informative presentation from Nicholas Decker, Director of Laboratory Services at Holland Hospital in Michigan, about his experience implementing a Flex™ Testing approach for respiratory infections. The talk offered useful highlights for clinical laboratory professionals wondering whether this model would make a difference in their healthcare systems. We’ve summarized the key points here, but the entire presentation is well worth watching.
A Challenging Landscape
A more flexible testing option is needed due to growing challenges facing most clinical laboratories. Decker pointed to rising costs, reimbursement issues, and staff shortages as common pain points—and noted that even amid all these other problems, his lab’s test menu, testing volume, and testing complexity have all been increasing. “We need solutions now, and not in five years,” he said. “We have to become more responsible with our resources.”
Another challenge has been the widespread use of broad syndromic testing panels, which are often employed even when a large panel is not clinically appropriate. Overutilization of these panels has driven up costs and made it harder to implement effective diagnostic stewardship practices.
What is Flex Testing?
Diasorin offers the unique Flex Testing model to help clinical teams address these issues. It delivers the best of both worlds: the test covers the same diversity of pathogens as a broad syndromic panel, but users get to choose which targets to report, and they pay only for the results reported out. This allows laboratories to create custom mini panels from subsets of targets on the larger panel, leading to more appropriate testing and reducing overall costs. But in cases where the full list of targets is warranted, all results are available and ready to report in the same rapid turnaround time.
At Holland Hospital, Decker and his team were early adopters of the FDA-cleared LIAISON PLEX® Respiratory Flex Assay, which includes a total of 19 bacterial and viral targets associated with respiratory infections. “I have yet to find a case where this didn’t help us out,” he told meeting attendees. The ability to create custom mini panels is helpful for responding to local epidemiological changes, the flux of seasonality, and shifting reimbursement coverage.
In addition to the benefits of a flexible testing model, he also pointed to other beneficial attributes of the assay: room temperature storage, scalability, random access testing, a sample-to-answer workflow, and a handy touchscreen interface.
Holland’s Approach: Impressive Savings
In Decker’s lab, the team was eager to use a more customizable option—but also wary of creating a more difficult or complicated protocol. “We want to take care of all of our patients using the same process, the same workflow,” he said.
With that in mind, the team stratified their patient population into two broad categories: inpatients, for whom the cost of each test is less important due to diagnosis related group (DRG) usage and who tend to be sick enough to require a large syndromic panel; and outpatients, for whom test prices play a significant role and are generally less acutely ill and more likely to benefit from targeted testing.
Decker’s lab began Flex Testing last fall, with ambitious goals for how much money the customizable assay would save over time. “We projected six figures’ worth of financial improvement to the bottom line just by containing the overuse of 20-plus target panels,” he said at the conference. “I’m proud to share that we not only achieved that—we yielded a 10% higher return than we even budgeted.”
The laboratory team defined mini panels both by clinical utility and reimbursement considerations, leveraging guidance from a white paper, now published as a peer-reviewed article by Gonzalez et al., 2025 in The Journal of Molecular Diagnostics (JMD). Decker also stressed the importance of planning ahead; his team wanted the ability to redesign panels as needs change over time, so they worked carefully within their LIS to make sure that would be possible. They honed algorithms to ensure that it was clear to everyone when to reflex to the full syndromic panel if all targets on a mini panel returned negative results.
“Customizable testing supports smarter diagnostics,” Decker concluded. “Smarter diagnostics makes us all look better.”
Learn more about the LIAISON PLEX Respiratory Flex Assay.